Helping vulnerable passengers travel with confidence, no matter what happens

We’ve all been there – a delayed train, a last-minute cancellation, or worse, finding yourself stuck at an unmanned station alone late at night. For vulnerable passengers, these situations can be more than just inconvenient, they can feel so overwhelming that many choose not to travel by public transport at all. Now, thanks toJ ourney Alerts, there’s a smarter, safer way to travel thanks to our ground-breaking new service launched in partnership with Uber.

Designed to help vulnerable passengers travel with greater confidence, our first-of-a-kind service automatically arranges alternative transport during unexpected train disruptions. If your train is delayed or cancelled, the service automatically arranges an Uber ride to get you to your destination safely — without you having to do a thing. No need to download an app or create an Uber account. Updates and ride details are sent directly via WhatsApp or Messenger, making the process seamless and stress-free.

Making travel more accessible for everyone

This service is more than just a backup plan —it’s about making travel genuinely inclusive. It’s specifically designed to support individuals who may find public transport overwhelming, such as:

• People with visible and hidden disabilities, such as dementia
• Neurodiverse passengers, including those with autism
• Elderly passengers
• Women travelling alone

The system even factors in personal needs, offering step-free access routes or minimising walking distances wherever possible. One passenger who took part in the trial summed it up perfectly:

Knowing that I'll always have a way to get home has made such a difference, it's taken the worry out of travelling, particularly at night

From trial to nationwide rollout

The service was successfully piloted last year as part of a government-backed initiative aimedat improving accessibility on public transport. Following the positive results, it will now be gradually rolled out in areas such as Bristol and Bedfordshire throughout the year.

The impact could be huge. By removing barriers to travel, the service opens up new opportunities forwork, education, and social activities. It’s estimated that improvedaccessibility could add £72.4 billion annually to the UK economy by enablingmore people to access jobs and services.

Coming soon to a station near you

With Journey Alerts and Uber working together, vulnerable passengers can feel safer and more confident when travelling. Whether it’s a spontaneous night out or a daily commute, this service ensures you’ll never be left stranded again.

‍