We built Journey Alerts differently to any other journey platforms, for very good reasons. It's why we have over 1m loyal users in the UK alone.
Put simply, we use messaging app like Messenger and WhatsApp because that’s what our audience uses. Messaging apps give a channel where we can have a meaningful discussion with travellers.
People are getting tired of travel apps for lots of good reasons.
of travellers use operator built transport apps (and 10% use google maps)
of people already use a messageing channel like WhatsApp or SMS.
Of our users never leave (unlike the 75% who delete apps in the first week)
Our two-way messaging give us the oppurtunity to personalise instructions to traveller needs and preferences - and tell them when things go wrong.
Customised to how you want to travel - including routing forfacilities and travel preferences.
Designed to be useful for everyone; able-bodied, disabled, senior, vulnerable - or just not great with tech.
When things go wrong we'll keep you moving and get you to where you're going.
Our research and development programmes help shape technology that make public transport accessible for all.
Here are just a few of the amazing organisations that have helped our research programmes.
